FAQ

Booking process

 

How do I book a room?

To book a room, you can send us a request via our website. If the flatshare is available and the requested dates are accepted, we will send you an email that your request was accepted. Be careful, the room is not yours yet!

To confirm your booking, you will be ask to pay the booking fees and deposit, and then your first rent at least 2 weeks before your arrival.

For last minute bookings (less than 15 days before check-in date), you will have to pay the booking fees, deposit and first rent at once to confirm your booking.

 

What will happen if I do not pay the first rent two weeks before my arrival?

If the payment of the first rent remains unpaid two weeks before your arrival, the agency will cancel your booking and will keep your booking fees and deposit as a as penalty and in order to compensate for loss resulting from cancellation of the reservation.

 

What will happen if I cancel my reservation after I paid my booking fees and deposit?

Booking fees are not refundable. When you have paid the booking fees, you are committed to rent the room you picked, and the agency is committed to save that room for you and not to rent it to another customer.

Therefore, if you change your mind about the room you booked :

 

  • Where cancellation occurs more than one month before the date of arrival, the deposit and first rent by the agency will be repaid. Booking fees will be kept.
  • Where the cancellation occurs between 15 days and one month before the date of arrival, the deposit will not be repaid. Booking fees will be kept by the agency.
  • Where the cancellation occurs less than 15 days before the date of arrival, the deposit and first rent will not be repaid. Booking fees will be kept by the agency.

 

Flatshare


Can I visit my room before booking?

We provide an online booking service through a platform especially built to make the booking process easy, fast and secure, so you won’t be needing to visit our properties. Discover our wide range of rooms and studios through the pictures, and feel free to contact us if you have any question about the flatshares!

How many flatmates will be staying in the apartment?

All our apartments listed on the website have a maximal number of guests mentioned on the description. You can choose to stay in a studio or a flatshare with 2 or more roomates.

Our rooms for rent only allow one tenant, and we do not accept any visitors to stay overnight for the well-being of other tenants.

If you wish to share a room with another person, please contact the agency. Please be advised that an extra guest will lead to additional fees. We cannot guarantee we will be able to satisfy your request.

 

Is it possible to rent a room in a female flatshare? 

We are offering international flatshares and we do prefer to mix nationalities and gender in our apartments. Thus, we cannot guarantee you will be living with only females in your flat for the whole length of your stay.

 

Can I choose my flatmates?

We are taking care of finding your new flatmates. However, if you want to book a flat with your friends or you find someone who is interested in renting a room in your flat, please contact us and we will be happy to help you with it!

 

What will be provided in my apartment?

All our apartments are fully-furnished (common area and rooms). Each bedroom offers a bed with mattress, its own desk with a chair, a wardrobe, duvet and pillow, but sheets and towels are not provided. All the features are listed on the descriptions of the flats and rooms. 

 

What are the rules to follow in my flatshare/studio?

Please read our page  Flatshare Rules.

 

Check-in & Check-out

 

Can I leave my apartment in the middle of my rent contract?

You have booked you apartment for a determined short term and therefore, accordingly to the Czech law, you are obliged to pay your rent until the end of your contract. However, we can organize your check-out before the end date indicated on your contract.

 

Can I do my check in or check out on a weekend?

Check-ins and check-outs can be only held within the office hours, monday to friday 9am to 6pm. It is not possible to arrive or leave late in the evening, early in the morning or on weekends. We respect the Czech national holiday, please be sure you do not arrive on a national holiday or be sure to have another flatshare before the office opens again. You can check all Czech national holidays here: http://www.timeanddate.com/holidays/czech/

 

Payments

 

How are booking fees calculated ?

Booking fees are calculated accordingly:

  • 0-2 months : 20% of total rent + VAT
  • 2-6 months : 15% of total rent + VAT
  • 6-9 months : 10% of total rent + VAT
  • 9-12 months : 9% of total rent + VAT

 

How should I pay my monthly rent ?

You will be asked to pay for the first rent at least two weeks before their arrival. Then, you will have to pay your monthly rent the month before from your customer space.

Payment for the lease shall be made by bank card. We do not accept cash or bank transfer as methods of payment.

  

When do I receive my deposit back?

 

Student Room Flat has nothing to do with the refund of the deposit. It is entirely between the landlord and the tenant.

It should be returned within forty days after final account of consumption costs owed by the tenant and after the final account of possible damages caused to the room and/or common areas of the flat. 

The tenant has the obligation before the check out to fill in its complete international bank details in his Customer space on Student Room Flat website so the Deposit can be sent back, otherwise the landlord will not be able to return it properly.

 

 

Would I receive the total amount of my deposit back ?

You will not receive the total amount of your deposit back if :

There is damage or danger of damage to the apartment and and apartment’s equipment.

You end your lease before termination date.

You carry out any structural alternations.

Tenants are held responsible for any damage they caused in their room and common spaces of the flat and the building. The amount kepts by the landlord should cover the costs of all damages. 

 

Documents

 

What does the lease contract look like?

Your contract is written in English. It is drafted by our lawyer and follows the Czech law. 

 

When can I see the contract?

You will be able to read and sign the contract at your check-in. We do not send any contract or draft of contract by mail or post.  

 

What can I get from you to obtain a visa?

We can help you with your visa application by providing a proof of accommodation in czech (no rent contract in czech or before arrival provided).

The proof of accommodation is a notarized document written in czech and signed by your landlord.

 

 

We will prepare your proof of accommodation only once we received the following payments:

  • Booking fees and deposit 

  • First rent

  • DHL delivery 

To get a letter of accommodation takes approximately 3 weeks after we have received all your payments.

We are not responsible for any delay in the reception of the document or visa application rejected.

Please keep in mind you will need the original version of the document and a scan will not be accepted by the embassy.

 

 

Contact

If you have any other question that is not listed in the FAQ, please contact us :

info@student-room-flat.com

+420 222 521 174